FAQ

GoldBet is the trading name of GoldBet Pty Ltd. GoldBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.

GoldBet is licensed by the Greyhound Welfare & Integrity Commission (GWIC) and regulated by Liquor & Gaming New South Wales (L&G NSW) to accept wagers via the Internet and the telephone 24 hours a day.

GoldBet is trading 24 hours a day, 7 days a week.

Customers can bet via any of our online wagering channels (i.e. our desktop and mobile websites, or our mobile App) any time of the day or night.

Simply click on the ‘Join’ button in the header at the top of any of our wagering channels and complete the registration form.

The registration process only takes about 2 minutes to complete. If you have any issues, get in touch with us via Live Chat or email.

Identity Verification Requirements

Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identity in order to use your GoldBet Customer Account.

GoldBet requires that all Customers successfully verify their identity prior to any transactions being made.

Verifying Your Identity

You are able to verify your identity electronically via the ‘Verification Centre’ under ‘Settings’ in your ‘Profile’. If your identity has not yet been verified, you will be prompted to verify your account from the Overview section of your ‘Profile’.

GoldBet engages a third-party — GreenID — to provide identity verification services in order to more efficiently and comprehensively verify the identity of GoldBet Customers. Your personal information will be supplied to said third-party so that the identity verification process can be completed. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

GoldBet will automatically attempt to verify your identity immediately upon your request to register a new Customer Account.

In some circumstances (including where your identity is unable to be verified by the third-party verification service), you may need to provide us with copies of one or all of the following:

• A current Australian Driver’s Licence;
• A current Australian Passport; and/or
• A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.

If you have forgotten your User ID or your password, click on the ‘Help’ button in the Log-In section of the GoldBet website and complete the form to recover your credentials. If you correctly complete the form, you will receive an email shortly thereafter which will instruct you on how to log in.

If you need any further assistance in recovering your GoldBet Customer credentials and accessing the GoldBet platform, please do not hesitate to get in touch with your friendly GoldBet Customer Support Team.

We send all new GoldBet Customers a welcome email which includes important information regarding their GoldBet Customer Account.

If you have not received this email, you may be blocking communications from us. If this is the case, you need to add support@goldbet.com.au to your Safe Sender list or your Contacts.

Your GoldBet account must be verified prior to depositing. You must deposit funds into your GoldBet Customer Account before you will be able to place a bet. In order to make a deposit, navigate to the ‘Deposit’ tab within the ‘Profile’ section of the GoldBet platform.

Deposit Methods

GoldBet supports the following deposit methods:

• PayID / Osko: Using your online banking, you can complete an instant PayID/Osko transfer to an email address. The GoldBet PayID/Osko reference is [Your PIN]@goldbet.com.au, where your PIN is the 4 or 5 digit number listed in the Overview of the ‘My Details’ section. Deposits under $20.00 incur a transaction processing fee of $0.50. Successful transfers reach GoldBet instantly — let us know via Live Chat so we can credit your Customer Account immediately.

• Debit Card: Your first deposit by a given card requires registering that card. Once a deposit succeeds, the card is saved to your GoldBet Customer Account so you do not re-enter its details next time (unless the card expires). Every registered card is listed in the ‘Card’ sub-tab under ‘Deposit’ within your ‘Profile’. GoldBet may, at its discretion, require you to verify ownership of a card by providing a legible copy of its front and back, with the middle 8 digits redacted.

• Electronic Funds Transfer (EFT): You can transfer funds to your GoldBet Customer Account through your financial institution’s website. Our bank account details are:

  Bank Name (Australia)National Australia Bank Account NameGoldBet Pty Ltd BSB082-001 Account Number87654321

  Notify GoldBet of your EFT via the ‘EFT Deposit’ tab within your ‘Profile’, and include your GoldBet User ID as the transaction reference so we can identify the source of the funds. Funds deposited by EFT are not credited until we have confirmed receipt into our bank account.

• POLi Payments: Launch the POLi Payments console via the ‘Deposit’ tab within your ‘Profile’. We may elect, at our discretion, to postpone crediting funds deposited via POLi Payments until we have confirmed receipt into our bank account.

• Cash Deposit: You can deposit cash directly into your GoldBet Customer Account at any National Australia Bank branch, using the bank details above. Notify GoldBet via the ‘EFT Deposit’ tab and include your GoldBet User ID as the transaction reference. Cash deposits are not credited until we have confirmed receipt into our bank account.

Transaction Fees

Deposits of a sum less than $10.00 attract a processing fee of $0.25.

We do not charge transaction fees on deposits exceeding $10.00, or on withdrawals, except for deposits made by way of telegraphic transfer. Your financial institution may charge you a fee, which is your responsibility to pay.

We may, at our sole discretion, elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to deposit funds into, or withdraw funds from, your GoldBet Customer Account.

If you wish to withdraw funds from your GoldBet Customer Account, navigate to the ‘Withdrawal’ tab within the ‘Profile’ section of the GoldBet platform and submit an ‘EFT Withdrawal’ request.

Please note that:

• All deposited funds must be turned over at least once before they can be withdrawn;
• You must have had your identity successfully verified before you can withdraw funds from your Customer Account; and
• If you use a credit or debit card to fund your account, GoldBet may, at its sole discretion, elect to return the proceeds to the card used for the deposit.

Withdrawal requests are processed eight times daily via Osko. If the Osko withdrawal is successful, the funds will be available in your bank account within hours of your withdrawal request.

If the withdrawal request cannot be processed using Osko, it is processed by Electronic Funds Transfer (EFT) instead. Funds distributed by EFT may take up to 5 business days, depending on how long your bank takes to process the transfer.

GoldBet is licensed in the State of New South Wales by the Greyhound Welfare & Integrity Commission and regulated by Liquor & Gaming New South Wales.

GoldBet is also a member of the NSW Bookmaker’s Co-Operative, an association that guarantees payment of all winning bets placed with its members.

In accordance with the Bookmaker Sports Betting Rules contained in the Racing Administration Act (NSW) 1998, and as administered by Liquor & Gaming NSW, GoldBet properly records all Customer transactions. GoldBet also maintains an off-site hosting facility for secure and continuous recording and retrieval of data connected with Customer transactions.

If you placed your bet on the scratched runner before the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet is lost. If the bet formed part of a multi-leg or parlay bet, the entire multi-leg bet is lost.

If you placed your bet on the scratched runner after the declaration of the final field, your bet will be refunded in full — except if the bet formed part of a multi-leg or parlay bet, in which event the multi-leg bet will stand and the dividend will be downwardly adjusted to account for the removal of the bet on the scratched runner.

The minimum amount that a Customer can stake on any wager is $0.01.

The maximum amount that a Customer can stake on any wager is determined on a case-by-case basis depending on the event and market conditions, and subject to any Minimum Bet Limits applied by any wagering control authority in the relevant jurisdiction. GoldBet will attempt to satisfy all bet requests but may, at its discretion, reject or partially accept certain bet requests.

A number of Australian wagering control bodies prescribe Minimum Bet Limits for the benefit of punters. For events in which a Minimum Bet Limit is in place, we must accept wagers in which the punter’s potential profit is below the specified threshold. Minimum Bet Limits apply only to Fixed Odds bets. They do not apply to bets on ‘Top Fluctuation’, ‘Best of the Best’, ‘Tote’ or ‘Tote-Derivative’ products, racing exotics, or multi-leg bets.

View the currently prescribed Minimum Bet Limits.

If you make an error when placing a wager, please contact us as soon as possible via Live Chat. If the event on which you have errantly placed your wager has yet to commence, we may, at our sole and absolute discretion, be able to rectify a genuine error and refund the staked amount to your GoldBet Customer Account.

GoldBet collects Personal Information as is required for the reasonable operation of our business as a licensed wagering provider. We will only collect such information as is necessary to identify you and for your own security and the maintenance of your account.

We will use all reasonable endeavours, and take such steps as are reasonably necessary, to protect your personal information from misuse, loss and any unauthorised access, modification and/or disclosure.

GoldBet does not give, sell, rent, share, or trade your Personal Information to any third-parties, except where you have consented to its disclosure either expressly or impliedly by way of your conduct or the circumstances surrounding your provision of the Personal Information, or for any of the following purposes:

• To enable GoldBet to perform its obligations to the Customer under the GoldBet General Terms & Conditions and/or Wagering Rules;
• To enable GoldBet to ensure that the Customer performs their obligations under the GoldBet General Terms & Conditions and/or Wagering Rules;
• To a credit reporting agency;
• To maintain a credit information file in relation to the Customer;
• To carry out a credit assessment on the Customer or to otherwise verify their identity or bona fides;
• For planning, research, promotion and marketing of our products and services;
• To GoldBet’s contractors, and other external service providers associated with the operation of the GoldBet platform, the GoldBet business and/or the provision of its services, including, without limitation, associated data centres, web hosting providers, payment service providers, identification verification service providers, professional advisors and consultants;
• To government and regulatory authorities and other organisations as required and/or authorised by law or otherwise permitted under the Privacy Act;
• To law enforcement agencies to assist in the prevention of criminal activities;
• To Australian racing/sports controlling bodies where such controlling bodies request information to protect and maintain the integrity of the racing/sports code, or where we consider any betting activity to be suspicious or unusual;
• To a successor entity in the event of a business transition, such as a merger, corporate reorganisation, or to a purchaser of part of or all of GoldBet’s assets;
• In order to participate in activities with business partners and sponsors, who will be identified to you when the relevant Personal Information is collected;
• To the extent necessary to carry out the uses which are set out above;
• To co-operate with a judicial process or a law enforcement agency, necessary to protect and defend the rights or property of GoldBet and the GoldBet platform; or
• To lessen or prevent unlawful activity or serious threats to individuals, public health or safety.